Refund policy
Refund Policy
Last updated: November 2025
Thank you for supporting Courage & Co. and our mission to help every child dream without limits. Because our books are created in small batches — and many orders are pre-ordered, sponsored, or made-to-request — we have a clear refund policy to ensure fairness and transparency.
Physical Books
We accept returns only for damaged or defective books.
If your order arrives damaged, email connect@courageandco.org within 7 days with:
- Order number
- Photos of the damage
- Brief description
We will send a replacement at no cost.
We do NOT offer refunds for:
- Change of mind
- Incorrect address entered at checkout
- Shipping delays by carriers
Sponsored Books – Sponsor a Story Program
Sponsorships are non-refundable. Sponsorship covers:
- Printing
- Packaging
- Delivery to partner sites
- Admin + coordination costs
- Donor tracking
- Materials used for community distribution
Once submitted, it cannot be reversed.
Pre-Orders
Pre-orders are final sale and non-refundable.
Funds go directly toward printing and production.
Damaged items will be replaced.
Lost or Missing Packages
We assist with filing claims, but are not responsible for:
- Packages marked “delivered”
- Wrong shipping addresses provided by customer
Exchanges
We do not offer exchanges at this time.
Questions?
Email us anytime: connect@courageandco.org